Our Store Policies
Please review our shipping, delivery, and refund guidelines before completing your order.
Policy Sections
01. Refund & Cancellation Policy
Strict Final Sale Commitment
Because each gift frame, personalized hamper, and flower box is custom-crafted to your specific order details, all sales on Uphaar are final. Once payment is processed, we do not accept order cancellations, returns, or refunds.
We encourage you to review all personalization details (spellings, photographs, coordinates) and verify shipping specifications carefully before checking out.
02. Shipping & Handling Policy
Every product on Uphaar is handcrafted and assembled to order. Please note our standard timelines:
- 1Standard Gift HampersProcessing takes 2-3 business days before delivery.
- 2Personalized & Custom OrdersPreparation takes 4-5 business days to ensure custom print/engrave specifications are flawless.
- 3India-wide DeliveryWe deliver all across India. Local orders within Bhopal are completed via courier within 24-48 hours. Orders nationwide are dispatched via express shipping and arrive within 3-5 business days.
03. Damages & Deficiencies
We execute rigorous quality checks on all candles, frames, and hampers before packing. However, in rare instances of transit damage, we are committed to making it right.
- Contact us within 24 hours of delivery.
- Email us at sudhirenterprises23@gmail.com.
- Provide a complete, continuous unboxing video along with close-up pictures of the package damage.
Claims received after 24 hours of delivery or without unboxing videos cannot be processed due to courier claim policies.